Under broad supervision, provides classroom training to Georgia Dept. of Transportation staff on a variety of information systems. Position based in either Jesup or Tifton, Georgia. Position will include in-state travel to GDOT District/Area offices.
Responsibilities: - Participate in IT Projects to design and develop learning materials - Produce effective training presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience - Create, review, and update training materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets - Maintain, coordinate, and communicate training schedules with end users and stakeholders - Solicit classroom enrollment and maintain class information/user registration within (Oracle) Learning Management System - Collect and maintain training data to support department key performance indicators - Make arrangements for external vendor provided training at Georgia DOT training centers - Conduct training courses, customer webinars, on-site customer training, and user group sessions - Establish effective relationships throughout the organization, both within IT and across business units/customers/stakeholders to identify/address gaps in user training - Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on- one, and online methods - Remain knowledgeable about Georgia DOT IT applications and business strategies as related to training materials and courses - Assist technical managers, IT developers, and specialists to explain complex technical concepts and business/data workflows to non-technical audiences - Provide user training support with IT product launches and go-lives - Travel to Georgia DOT business locations (within State of Georgia) to conduct training - Ability to maintain professionalism and order within the classroom to complete course objectives - Ability to adapt/respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid change, minimal lead times, and multiple competing priorities NOTE: Duration to extend 6+ months past June 30, 2020. Training content is expected to include Georgia DOT developed in-house software and systems (training will be provided upon hire), COTS applications implemented by Georgia DOT, Microsoft Office, SharePoint, Oracle Business Intelligence (OBIEE). Georgia DOT will reimburse authorized travel expense lodging and meals. Georgia DOT will reimburse authorized travel use of a personal vehicle use. All travel expense reimbursement shall be in accordance with State Accounting Office Travel Policy: https://sao.georgia.gov/state-travel-policy A Georgia DOT cell phone and laptop will be provided. All state equipment shall be used in accordance with State and Georgia DOT policies/procedures. The position end date is set for the end of the Georgia DOT fiscal year. Georgia DOT may exercise the option to renew contracts in one year increments. Several successful consultants have continued working for several years with contract extensions. However, Georgia DOT is under no obligation to extend contracts and may terminate employment at any time. All candidates submitted for this or any other Job Posting that are currently working under a VISA, Employment Authorization Card, or any other authorized programs of the Federal Government must have a current active VISA or status in order to be submitted. Candidates that have an expired VISA or are in the process of applying for an extension, transfer, or a new VISA, should not be submitted. Candidates must have valid United States Social Security Number (SSN). The Department has 12 holidays, which consultants are not allowed to work nor make up any time for those holiday weeks without management's approval.